Ombudsman

Mission and Goals of Long-Term Care Ombudsman Program:



Mission

The mission of the LTC Ombudsman Program is to provide ombudsman services to all residents of all long-term
care facilities through advocacy and education.

Goals

    • To ADVOCATE for Resident Rights
    • To provide community education on long-term care issues
    • To provide ombudsman services to all residents of all long-term care facilities in Missouri
    • Ombudsmen achieve these goals by:
  • Making sure all residents are informed of their rights as established by law
  • Empowering residents and helping to resolve all complaints at the facility level through the involvement of all concerned parties
  • Resident Rights
  • Be Fully Informed
  • Choose Your Own Doctor
  • Voice Grievances
  • Be Free From Abuse and Restraint
  • Have Privacy and Respect
  • Participate in Activities
  • Purchase Goods and Services
  • Participate in Your Care
  • Remain in the Facility
  • Manage Your Own Finances
  • Confidentiality
  • Communicate Freely
  • Keep Your Possessions
  • Retain Marital Privileges

If you are a current Ombudsman Volunteer you may click here to fill out your monthly visitation form online.


 

Long-Term Care Ombudsman Program
Connie Payne, Director
627 N. Glenstone
Springfield, MO  65802
417-862-3598
cpayne@ccozarks.org


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